Google Chrome Troubleshooting Guide: Addressing the “This site can’t be reached” Error

  • Connor Hayes
  • Jul 20, 2023
  • 301
Google Chrome Troubleshooting Guide: Addressing the “This site can’t be reached” Error

Occasionally, you might come across an error message saying, “This site can’t be reached,” when trying to access a web page in Google Chrome. This irritating glitch can be attributed to a variety of issues, including problems with the DNS settings, browser cache, or firewall settings. Fortunately, there are several straightforward solutions to resolve this error. This article will comprehensively detail nine effective methods to fix this problem. Let's jump right in.

Method 1: Restart Your Router

If you see this error message, the first thing you should try is turning your router off and on again. This simple technique can resolve a plethora of internet connectivity issues. Simply switch off your router, wait for about a minute, and then turn it back on. Your device will reconnect to the internet, hopefully without any issues.

Method 2: Use Windows' Internet Connections Troubleshooter

If restarting your router doesn't work, try using the built-in Internet Connections Troubleshooter on your Windows PC. This useful tool can identify and fix various network issues. To access and run this tool, follow this path: Settings > Update & Security > Troubleshoot > Internet Connections > Run the troubleshooter.

Windows' Internet Connections

Method 3: Turn Off Your Firewall

Your firewall could also cause the error. Its main purpose is to block unwanted incoming network connections. However, it might inadvertently prevent you from accessing certain sites. To test if this is the case, turn off your firewall temporarily. If you no longer see the error, consider adjusting your firewall settings or adding the problematic site to the exceptions list.

Method 4: Disable Your Antivirus

Similar to firewalls, antivirus software can also block access to certain sites if it detects a potential threat. You can briefly disable your antivirus to verify if it is the source of the problem. However, please be sure to re-enable it afterward to protect your PC from potential threats.

Method 5: Clear Your Chrome Cache

If the error message persists, try clearing your Chrome cache. This literally gives your browser a fresh start. To do this, go to Settings > More Tools > Clear Browsing Data > Cached Images and Files and then click on "Clear data".

Clear Chrome Cache

Method 6: Delete Your DNS Cache

Another technique is to delete your DNS cache. This cache stores the IP addresses of websites you’ve visited. Occasionally, the cache might become corrupt or outdated, leading to errors. You can clear this cache using the "ipconfig /flushdns" command in the Command Prompt window.

Method 7: Utilizing Another DNS Server

If the issue is still unresolved, an alternative solution would be to adjust your DNS server. This involves shifting from your current Internet Service Provider's DNS server to an alternate one, such as the server offered by Google. You can achieve this by navigating to your Control Panel, selecting Network and Internet, choosing Network and Sharing Centre, and finally, adjusting your adapter settings. From here, you will need to right-click on your specific connection, choose Properties, and manually enter the new DNS server details.

DNS Server

Method 8: Upgrade Your Google Chrome Browser

Your error could potentially be a result of an out-of-date Chrome version. Since updates regularly contain bug fixes and improvements, these could potentially resolve your connectivity issue. To check for upgrades, go to the Help section, and select 'About Google Chrome’. Chrome will automatically check for any available updates, download and apply them to your browser if found.

Method 9: Reset Chrome

If none of the above works, consider resetting Chrome. This will revert Chrome to its default settings, which may resolve any conflicts that led to the error. To reset Chrome, navigate to Settings > Advanced > Reset and clean up > Reset settings to their original defaults > Reset settings.


Hopefully, by following these methods in sequence, you can troubleshoot and resolve the "This site can't be reached" error in Google Chrome. Bear in mind that technology can often be unpredictable, so don't get disheartened if it takes a few tries to rectify the issue.

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